AMA is the public institute that exercises the powers of the Ministry of State Modernization and Public Administration in the areas of modernization and administrative simplification and digital government, under the supervision of the Secretary of State for Innovation and Administrative Modernization.
Its action is divided in three areas: public service delivery, digital transformation and simplification.
This agency was established in 2007, under the Restructuring Programme for the State's Central Administration (PRACE), and was the result of the extinction, by merger, of the Institute for the Management of Citizen Shops, I.P. (IGLC), of the transfer of assignments of the Institute of Support to Small and Medium Enterprises and Innovation, I.P. (IAPMEI), which it succeeded in managing the Business Spot, and of the transfer of assignments of the Agency for Knowledge Society, I.P. (UMIC), which it succeeded in the field of digital administration, namely the management of the Citizen and Business Portals and the development of infrastructure projects, such as the Citizen Card or the interoperability platform.
AMA has administrative and financial autonomy and own assets and is «equalled to a public business entity, for purposes of development and management of networks of shops for citizens and companies». It is therefore, as far as these assignments, subject to the regime applicable to the state corporate sector, with consequences in labour matters, insofar as the staff hired for this area has, under the law, an individual contract of employment (in the terms of article 16 (1) of Decree-Law n.º 558/99, of December 17th, which approved the legal regime of the state corporate sector, with the wording given in Decree-Law n.º 300/2007, of August 27th), essentially, a regime similar to that which governed the Institute for the Management of Citizen Shops, I.P. (see article 3 (1) and article 23 (1) of Decree-Law n.º 302/99, of August 6th).