The Citizen Shop brings together several public and private entities in the same space, intending to facilitate the relationship between citizens and companies with the public administration.
The creation of the first Citizen Shops dates back to 1999, in Lisbon/Laranjeiras and Porto, representing the landmark of the one-stop-shop concept applied to public service delivery
Citizen Shops operate on a continuous and extended schedule, from Monday to Friday (8:30 am to 7:30 pm) and on Saturdays (9:30 am to 3:00 pm), with duly noted exceptions.
The one-stop-shop model was developed to respond to the needs of citizens and companies: users value this integrated concept and the concentration of services and are globally satisfied with the services provided, perceiving the quality of assistance as "good" and highlighting the kindness and professionalism of the workers
In addition to providing comfort and convenience to citizens, allowing them to deal with various issues in the same space and save time and travel costs, the Citizen Shops also allow the Public Administration to share resources, infrastructures and platforms, thus meaning more efficiency and cost reductions for the State.
Since May 2016, all users of public services available at the Citizen Shops can automatically evaluate, via a QR Code or a free SMS, the services provided in these locations and contribute to improving the quality of service.